AF Security offers its customers a wide range of security solutions, including installation, monitoring, and intervention across Germany. Looking for new ways to expand their services to customers, Luca Loizzi, AF Security's surveillance center manager, and his operators' team realized that their operating system presented several challenges they needed to overcome.
For example, system maintenance did not meet expectations, causing increased stress in alarm processing when manufacturers made updates or introduced new product lines. In addition, AF Security's emergency call and service control center were repeatedly confronted with limitations in sales, as the sales team came up with new service requirements and ideas, which could not be mapped with the previous solution. Also, the integration of new manufacturers proved to be highly cumbersome.
Alarm management, but more efficient
Since 2021, AF Security's control center has made its core processes more efficient and intuitive – thanks to the benefits of the cloud-to-cloud event and alarm management platform for video and intrusion detection systems, which is enabled by the integration of evalink talos in NXG GENESIS.
NXG GENESIS allows monitoring cloud-based video streams from multiple cameras, creating workflows, and managing alarms and events through intelligent integration with the cloud-based alarm management platform evalink talos. All are certified with the highest security standards available on the market. Today, AF Security manages all events and alarms from a single user interface. In intelligent interaction with additional options such as remote switching of IO contacts or other sensor technology, the standard video surveillance solutions and intrusion detection technologies of the innovative control center enable more flexible and innovative security concepts – regardless of the manufacturer.
Within the framework of the high-quality standards, it also played an essential role to build on a system that takes customer support seriously. "We need to be sure that any problems will be dealt with reliably and promptly. We were looking for a real partner who would be happy to onboard our ideas and wishes and come back to us with creative solutions," says Luca Loizzi.
Embarking on complete digitalization with zero downtime
Thanks to the cloud architecture of NXG GENESIS and evalink talos, the AF Security control center was able to introduce the new solution effortlessly and set up a test environment at short notice. AF Security operators could get up and running almost instantly with just a few clicks – only by using their browser. The variety of functions, the evident user environment, and the wide range of integrations that the integration of evalink talos in NXG GENESIS entails immediately convinced the AF Security control center and made the operators enjoy their work again.
On the NXGEN Technology AG side, the team provided optimal support to AF Security's control center during the migration so that it was live with the new system within a few days. The team quickly felt at home in the new working environment and enjoyed being able to concentrate on the essentials again: Efficient alarm processing.
By detecting alarms and critical events early and automating processes, AF Security's operators now no longer waste valuable time handling false alarms. Moreover, by filtering false alarms using AI-based alarm filtering, which AF Security's control center has opted for, its alarm processing efficiency significantly increases.
Enabling future-proof security services and accelerating business growth
After an impressively short learning curve and familiarization phase for AF Security's control center, which was in no small part due to the intuitive user interface, the team is already working on new service packages to serve existing customers better and attract new ones. Luca Loizzi's field report confirms that the integration of evalink talos in NXG GENESIS is an effective alarm management tool that allows innovative security providers like AF Security to operate much more efficiently with a very lean cost structure.
"The wide range of options that we can unite under one alarm management platform opens up completely new potentials," says Luca Loizzi. "The high flexibility of cloud-to-cloud integration makes it possible to work more creatively and customer-oriented. NXG GENESIS will be an important asset for accelerating our growth."
This article was written based on the interview with Mr. Luca Loizzi, head of AF Security's emergency call and service control center, initially published by our partner NXGEN Technology AG. Read the original article here.