RESOURCES
Welcome to the evalink certification program
Embark on a journey of growth and career development with evalink's certification program - made for all users.
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Alarm operator
8 hours • Knowledge-based certification for the understanding of evalink alarm management commands.
SOC Alarm Operator
- evalink structural organization
- evalink UI
- Handling alarms
- Understand Technical messages
- Statuses and Rules
- Taking calls in evalink
- Work with Jobs
- Work with Notes
- Work with Files
- Work with Schedules and O/C Rules
Technical Operator
8 hours • Knowledge-based certification for the understanding of evalink Technical alarm management.
SOC Technical Operator
- evalink structural organization
- evalink UI
- Work with Jobs
- Support Installers
- Understand Alarm Definitions
- Investigate connection issues
- Manage Sites Configuration
- Manage Test Modes
Shift Manager
8 hours • Certifications that validate advanced skills and knowledge required to create and manage workflows.
General evalink knowledge
- evalink structural organization
- evalink UI
- Manage alarms assignment
- Re-assigning workflows
- Manage shift hand-over
- Monitor shift performance
- Statuses and Rules
- Manage Jobs
- Manage Notes
- Managing Files
- Manage Schedules & O/C Rules
- Audit Logs
SOC Shift Managing & Administration of Workflows
- Creating, testing, and managing Workflows & Workflow Templates
- Deep understanding of alarm prioritization, matching, etc.
- Understand the execution hierarchy of workflows (levels, parallel, background)
- Manage alarm and workflow-related settings
- Manage Alarm Definitions
- Predefined Text Blocks
Technical Operator Manager
8 hours • Role-based certifications that showcase your knowledge on evalink.
General evalink knowledge
- evalink structural organization
- evalink UI
- Manage alarms assignment
- Re-assigning workflows
- Statuses and Rules
- Work with Jobs
- Work with Notes
- Work with Files
- Understand Schedules & O/C Rules
- Audit Logs
SOC Technical Operator
- Understand the Receivers' connection details
- Manage Virtual Receivers
- Understand SLA and SLA Templates
- Troubleshoot common SLA-related issues
- Investigate connection issues
- Manage Alarm Definitions
- Support installers
SOC Administrator
8 hours • Certify your advanced skills in managing an evalink talos tenant, encompassing Workflow creation and monitoring its security.
Workflow Administration
- Creating, testing, and managing Workflows & Workflow Templates
- Deep understanding of alarm prioritizations, matching, etc
- Understand the execution hierarchy of workflows
- Managing Alarm Definitions
- Manage alarm and workflow-related settings
- Understands & manages text blocks
- Deep understanding of Pebble
- Understands parallel and background execution
Reporting, Analytics & API usage
- Creates and manages reports
- Has a deep understanding of reports, report templates, and report-related settings
- Creates and manages Grafana Dashboards
- Understanding the evalink data model
- Uses evalink Insights to generate queries for Analytics or to fetch data
- Understand how to use the evalink API
- Deep understanding of Pebble
General administration & account security
- User and roles management
- 2FA, IP Whitelisting, Partner Login
- Audit Logs
- Understands Sessions and related warnings
- Understand general error messages
Why certify with evalink?
Recognition
Demonstrate your skills and dedication, standing out among your peers and potential employers.
Community
Join our thriving community of certified users, where knowledge-sharing and collaboration thrive.
Career Advancement
Boost your career prospects and open doors to exciting opportunities.