Flexible alarm management, better customer experience
Placing the customer at the center of abacon’s business with flexible and automated alarm management solution.
abacon was looking to optimize its processes and increase its customer experience. With evalink, Abacon found the right security solution to combine efficient alarm management and top-notch digital transformation.
abacon offers security services from a single source. Its success is consistent quality through adherence to targeted work processes, training, knowledge, and experience. As a quality-oriented and certified company, abacon prepares its approximately 100 employees for their tasks and thus masters the daily and various challenges in the security sector.
“To optimize our processes and increase the customer experience, abacon was looking for Sitasys, a partner who provides us with a very flexible alarm management system, takes our needs into account and opens the way to digitalization.”
Thomas Roth
Managing Director & Chairman of the Board of Directors at abacon
Results
evalink provides abacon with an alarm management system, allowing flexible alarm management, communication efficiency, and fully automated alarm processing. Customers can change action and intervention plans via a unique portal and get on-demand system performance and alarm processing information. Installers are supported during commissioning and maintenance.
Secontec now automates 75% of incoming alarms
Better alarm management with integrated video analytics to release pressure on operators during peak times.