The GuardTools integration for evalink reduces resolution times to a minimum by automating alert dispatch to security guards. They can access customized checklists to perform interventions (directions, notes, reports, etc.) and can report back on the status of the interventions in real time.
The GuardTools integration for evalink links alarm centers with field teams without any communications gap. This solution provides a complete security workflow that allows for swift and effective alarm response, catering to the specific needs of private, corporate, and municipal clients.
Features and Benefits:
- Instant alerts and notifications: evalink forwards intervention requests to the guards’ mobile app (incident details, maps, etc.), ensuring immediate awareness of incidents and quicker response times.
- Automated dispatch: The integration automatically assigns and dispatches the nearest available guard to the incident location, reducing delays and optimizing resource allocation.
- Real-time monitoring in one place: evalink’s centralized cloud-based management allows for continuous monitoring of all activities, providing a comprehensive overview of ongoing interventions and guard locations.
- Streamlined communication: The integration facilitates direct communication between the control center and guards, improving transparent comprehension and ensuring timely updates during interventions for faster resolutions.
- Detailed reports and analytics: Automated data collection and reporting provide valuable insights into incident patterns, response times, and guard performance, facilitating better decision-making and continuous improvement.
- Complete security chain offering: GuardTools with evalink offers a holistic solution to event management, from alarm reception and management to event resolution.
About GuardTools
GuardTools is a leading Operations Support System (OSS) developed by Blue Mobile Systems, designed specifically for the security industry to enhance Quality Assurance and Efficiency. Since its launch in 2004 as a mobile app for security guards, it has evolved into a comprehensive software suite used by managers, alarm operators, and field personnel. It facilitates high-quality work by offering features like real-time documentation, incident reporting, and analytics, all managed securely in the cloud. Ideal for corporate security, private safety firms, and municipal organizations, GuardTools provides robust documentation and ensures operational accountability, bringing the security industry into the 21st century.
- Intervention
- evalink API
Requirements
On the GuardTools side:
- GuardTools SaaS Licenses for mobile app and command center
On evalink side:
- evalink subscription