Expand your horizons and expertise with the evalink blog: Everything you need to know about alarm management.
Digitalization – what it is, and what it's not.
Digitization has many faces, but in any case, it means transformation. It's the process in which analog content or processes get translated into a digital form. So, in highly simplifies terms, digitalization means moving from analog to digital.
The advent of digital technologies has fundamentally changed communication between humans, devices, and how both interact with one another, which now requires new technological structures. Although it seems legit to equate digitalization with technology, digitalization covers more than just the technological aspect of digital transformation. The other part of digitalization that often goes unnoticed is communication. Experts like the Zukunftsinstitut, which has played a key role in shaping trend and future research in and today is regarded a leading international contact for questions concerning the development of the economy and society, claim that we need to understand digitalization more comprehensively: As technologically interconnected communication.
Digitalization – a megatrend?
In fact, it's this new way of communicating that characterizes the trend of digitalization. However, following the megatrend-categorization of the Zukunftsinstitut, digitalization is just a sub-trend to a much bigger umbrella trend: Connectivity. This need for networking and feeling connected based on digital infrastructures is what really dominates and drives social change. Megatrends are like "avalanches in slow motion," they can't be stopped and slowly but fundamentally impose a severe shift on all levels of society globally.
What drives digitalization?
Digitalization is not solely "(…) a technical evolution but rather an industrial and social revolution driven by citizens and customers" (Hans Gillior, Institute for Digital Transformation). The change in people's behavior, attitudes, and expectations that go along with this revolution has been noticeable for a while now: Customers increasingly expect products and services to be delivered seamlessly digital. What has been considered a luxury a few decades ago has now become a common standard.
Apart from the pressure to embrace digitalization that originates from the customer side, it's also the increasing pace of exponential technological progress, constant advancements of the internet, mobile applications, alongside globalization that is forcing businesses to change fundamentally. Technology trends that arise from digitalization include, but are not limited to, the Internet of Things (IoT), AI (Artificial Intelligence), AR (Augmented Reality), and data analytics by virtue of Big Data.
Wherever you look, digitalization and cloud-based services and processes are consistently highlighted as the key business drivers of the 21st century, regardless of industry. Given its characteristics and impacts, it seems that digitalization is no longer a choice but an imperative for business leaders.
Digitalization in the security sector
Digitalization is not stopping at the security industry either. On the contrary, there's a tremendous digital disruption process going on right now, trying to shift security leaders' mindsets and traditionally led operations from holding onto the status quo to embracing digital transformation. To not miss out on various opportunities to improve life safety and create value beyond the traditional alarm management, security leaders must adopt a digital mindset now and start challenging conventional thinking. Otherwise, they run the risk of becoming business irrelevant.
Still: Compared to other industries, the digital transformation of physical security is only just beginning. And many organizations are still trying to resist digitization in various ways, with the illusion that it is possible to evade it.
The threat landscape is changing as well.
Digitalization has not only created opportunities and advancements for businesses, but equally for criminals. And today, every business can be a target today. How can you ensure that valuables and lives are safe when you're still running your security operations the conventional way?
Technological advancements like cloud computing and AI are blurring the lines between the physical and digital worlds. As a result, digitalization has unwittingly created new threats along with all the positives it has brought. This raises the need for new ways of dealing with security risk and threat detection management: We need intelligent systems that can handle overwhelming amounts of data so that humans can focus on their core business and run more efficient operations.
How's that impacting alarm management?
Traditionally, in alarm management, every incoming alarm needs to be processed manually by an operator in the control center. As the number of alarms increases, it becomes more and more of a challenge for the operator to understand what's going on and give attention to the real alarms only and disregard false alarms. Modern alarm management platforms like evalink offer clever alarm-filtering based on connecting operations with automation technology. This helps operations teams stay focused on priorities.
By leveraging such technology that generates greater intelligence, alarm management will do more with less. The improved efficiency and reduced operating and capital costs open up new growth prospects for businesses: More objects can be secured with the same number of staff in the control center.
What's the value of the digitalization of alarm management then?
Adopting an alarm management platform based on a cloud architecture comes with a lot of competitive advantages.
As data is stored decentrally in the cloud, all that is required to access data is an internet connection. Since data can be accessed from home, on the go, and from everywhere in the world, there is a great amount of freedom attached to it, adding an incredibly great deal of flexibility to daily work practices.
To guarantee the highest availability of all offered services, cloud-based alarm management platforms like evalink talos run on microservices. Designed redundantly and backed up by a multi-regional setting and multiple data centers, it offers reliability, ensures business continuity and improved disaster recovery, and minimizes the risk of facing any downtime or productivity losses.
To always adapt to a company's individual situation, cloud solutions like evalink talos are scalable. They allow to scale up or down operations and storage needs as workloads change, without capacity limits. That way, businesses can grow expendably, and still be able to manage alarms the same way, which is a direct competitive advantage to gain shares in a tight market.
Moving businesses to the cloud may reduce the cost of maintaining or upgrading IT systems the conventional way: Buying new models relying on legacy infrastructures. Using a cloud-based model for alarm management instead can be more cost-effective. How? By translating the investment expenditure for new equipment or external hosting into operational spending only. Many cloud solutions offer one-time-payment or pay-as-you-go models so that IT costs can be lowered to a significant amount, like the evalink talos alarm management platform.
Those are only some of the benefits of digitalizing alarm management alongside other company infrastructure modernizations. To ensure a successful and futureproof migration project, we recommend looking out for a reliable, agile, and certified solution.
Digitalization as direct access to any applications.
New digital possibilities on the market, such as cloud-based and interconnected alarm management solutions, guarantee highly flexible access to applications. As customers now more than ever expect an integrated approach to services, a successful digital solution today requires the smooth interaction of many systems.
The evalink marketplace is an excellent example of that: Out of many different integrations to choose from, it offers a convenient way of extending a business's existing security systems with additional services that expand its insight into an on-site situation. These include, for instance, (instant) notifications (like Slack), access control (Brivo), or video surveillance tools (Eagle Eye Networks, Milestone) that add camera pictures to an alarm management platform. By enabling the interconnection and communication between systems like alarm panels or receivers based on diverging protocols, integrations like these fill in potential gaps between the products and services.
A collaborative network of partners that backs up a service like evalink adds value to businesses' security operations. Also, it will make the migration to a fully digitalized, automated alarm management solution easy because not everything needs to be changed right away. Instead, additional features or modules can be seamlessly plugged into current processes for a start.
Every journey begins with a first step.
As the world is steadily shifting towards a digitalized future, alarm management will eventually also have to move from analog to digital – if it hasn't already. The transformation from reactive to proactive and manual to automated is forging ahead, even if most companies are only at the beginning of their digital journey. The cloud has already replaced many on-premise solutions as the main storage location for internal corporate data and will continue to gain importance. Embarking the new paths that have been opened by digital progress is the only way today to ensure the security of assets, people, and objects.
For transforming your security operations to fully digital, it's vital to keep in mind that digital transformation is a journey that starts with one step, just like every journey. It's an inevitable one, that's for sure, though.
And when you see all the possibilities that digitizing your alarm management system will bring to your business, you're bound to wonder what made you stick to the old system for so long – we're sure about that.